Connecticut Hospitality Awareness Training Program
Connecticut Hospitality Awareness Training, or CHAT for short, is an ambitious program developed by the Connecticut Tourism Coalition to train frontline personnel who work at attractions, lodging establishments, restaurants and other businesses that make up the Connecticut tourism industry. CHAT is Connecticut’s first online training program to educate workers on the fundamentals of hospitality service and the significance of tourism to our economy.
The CHAT program provides the knowledge and resources needed to improve hospitality practices in the tourism and services industry. CHAT will help instill you with the skills and passion to do the best at your job. The program is a mix of engaging tourism scenarios, tips on excelling in the guest service industry, and a short quiz to test you on what you’ve learned! These lessons will help reinforce important concepts needed to help you develop and grow your foundation in hospitality services.
There are seven modules in the CHAT program. Each covers a different aspect of working in the hospitality industry. CHAT will help everyone in Connecticut create positive visitor experiences. Whether you are someone who works directly with visitors or someone who might encounter a guest in the course of your work, CHAT is sure to benefit you.
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The great part about the CHAT curriculum is that you can come and go at your own pace! You can always return if you need a break! Take notes while enjoying the modules and return to your notes and our resources tab during the quiz section of CHAT. The quiz section is a few short questions that will help to understand how well the program has prepared you for work in the hospitality industry.
Once you have successfully completed the quiz section of CHAT, you will be awarded a certificate that you will be able to use when applying for employment. You will also be able to show your certificate of achievement to your employer to showcase your growth and accomplishments!
The cost for the CHAT program is $10. When you register you will automatically be able to start on the course and embark on your journey!
Once the course is completed with a passing grade, a certificate will be mailed within 2-3 weeks.
CHAT Modules:
The Connecticut Hospitality Awareness Training (CHAT) program will help your staff create positive visitor experiences for your guests. CHAT will help instill your employees with the skills and passion to do their jobs well. Lessons learned will help reinforce important concepts needed to help your team develop and grow their hospitality skillset.
There are seven modules in the CHAT program. Each covers a different aspect of working in the hospitality industry:
Module 1 is a basic framework of tourism and the impact it has on the Connecticut economy. This module also covers why those in the tourism industry make a difference in their interactions with customers and visitors to Connecticut.
Module 2 encompasses what tourists are looking for when they visit CT and approaches all the different ways that a tourism professional could help the visitor have a memorable experience.
Module 3 is all about getting your visitors where they want to go. This section goes over communications with guests and how to provide appropriate resources and directions to visitors.
Module 4 is a guide on showing interest in visitors and creating a relationship that shows you care about them enjoying themselves. This includes targeting questions that may help you better understand their goals for their visit to CT and providing recommendations.
Module 5 is about going above and beyond customer service. This includes knowing your area and other things in the area that your customers may be interested in taking part in. It’s about staying in the know in your area and community.
Module 6 includes tips on how to diffuse an upset visitor, how to go over and above for optimal customer service and providing empathy.
Module 7 How to create a positive visitor experience. How to respond to inquiries and keep them coming back!